By using Katie Ann Jute Designs you agree to all the terms below:

Ordering From Us

Any reference in these terms and conditions to “we” or “us” refers to Katie Ann Jute Designs.

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

Delivery

Dispatch time 10-14 days.

Delivery time up to 5 working days after dispatch.

We will deliver the products ordered by you to the address which you provided when you placed your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Items are dispatched by untracked Royal Mail delivery service if you have not received your order within 15 working days from the date of dispatch, before we can move forward with a resolution it is important that you check with your local sorting office to see if they have a parcel held for you – just make sure you take one form of ID to confirm your identity (even if you have not received a calling card notification from your postman).

Unless you notify us by email at Katieannjutedesigns@hotmail.com within 28 days of the order date, we shall have no liability for products that have not been received.

Order Cancellations

You have the legal right to cancel your order within 14 working days of it being received, however this excludes any order that has been personalised.

Your rights to return the goods to us will not apply in the following circumstances: –

Colour Disclaimer

Please note actual colours may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor.

This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.